SkyDance Policies

Please review our studio policies. By purchasinG from SkyDance Pole Fitness you agree to the FOLLOWING terms.

Early Cancellations for Class Registration

You may cancel 12 hours before class start time with no penalty. Your pass will be added back to your account to be used before the pass expiration date. For example:
  • If your class starts at 7:00 pm, you will need to cancel your reservation by 7:00 am
  • If your class starts at 5:00 pm, you will need to cancel your reservation by 5:00 am.

The class roster will lock and not accept any more registrations for that particular class 30 minutes prior to class start time. Those on the wait list will be notified of any open spots 2 hours before class start time. If you are added to the class and do not show up to class, the system will enforce the no-show fee. If you are added to the class and cancel during the late cancellation window, you will be charged a late fee and lose your pass.

If you are unable to make a class that you are waitlisted for, remove your name so the person next in line has a chance to take the class.

If you are unable to sign up for a class due to locking times, please message the studio or call at 541-218-8136 to book.

Late Cancellation & No Show Fees

Failure to cancel your class 12 hours prior to class start time OR not showing up for class will result in a loss in a pass for pass holders plus a $12 fee or a $12 fee for unlimited memberships. Fees will be charged to your card on file the day after your late cancellation/no show.

We understand life happens, message the studio or call to let us know what is going on. We will accommodate you within reason.


Studio Class Cancellations

SkyDance Pole Fitness reserves the right to cancel a class up to 2 hours prior to start time. You will be notified via e-mail and text should your class be canceled. Your pass will be added back to your account and no fees will be charged for cancellations on behalf of SkyDance Pole Fitness.

Private Lesson Reschedules & Cancellations

You may cancel or reschedule your private lesson up to 12 hours prior to your private lesson start time. No refunds are given for private lessons. Private lesson passes are added back to your account to be used at a future date. Failure to cancel your private lesson will result in a loss in the private lesson.

PRIVATE Party RESCHEDULES & CANCELLATIONS

You may reschedule your celebration for up to 14 days in advance with no penalty. Parties rescheduled less than 14 days in advance may incur a $50 rescheduling fee.

Parties canceled 30 days prior to the event will receive a full refund less a $50 cancellation fee.

Parties canceled less than 30 days prior to the event will receive a partial refund of 50% less the $50 cancellation fee.

Parties canceled less than 24 hours prior to the event will not receive a refund. 

Workshop & private event RESCHEDULES & CANCELLATIONS

Workshops and private events cannot be canceled. Workshops and Private events are non-refundable but may be transferred. You may transfer the pass up to the event date.

Late Arrivals

We understand delays happen, but your safety and understanding of SkyDance Pole Fitness and classes is critical.

First timers - Please arrive 10 minutes early to receive a tour and introduction to the studio and the classes and communicate any preexisting injuries.

Student who arrive 10+ minutes after class start time will not be admitted to class. The late cancel/no show policy will be enforced for students not admitted to class. Proper warm-up is a REQUIREMENT for every class to prevent possible injuries. No refunds issued for denied entry. 

REFUNDS

SkyDance Pole Fitness reserves the right to refuse service to anyone. No REFUNDS issued for students asked to leave due to non-compliance.

Introductory Offers
No refunds for unused classes and no extensions. Please consider and review the terms before purchasing.

Memberships
Memberships require an agreement of 3 months and are non-refundable and non-transferable. Your membership will auto-renew for an additional term of 3 months after the commitment has expired unless written notice is given to SkyDance Pole Fitness 15 days prior to the renewal. Early termination information can be found in your SkyDance Membership Agreement. Notice may be sent to kelsie@skydancepolefitness.com.

Apparel & Products
We do not offer refunds for apparel or products.

Private lessons
Private lessons are non-refundable but may be transferred. Private lessons expire 6 months after the purchased date.

Private Parties
You may reschedule your party for up to 14 days in advance. Parties canceled 30 days prior to the event will receive a full refund less a $50 cancellation fee. Celebrations canceled less than 30 days prior to the event will receive a partial refund of 50% less the $50 cancellation fee. Celebrations canceled less than 24 hours prior to the event will not receive a refund and a 15% gratuity will automatically be applied to the card on file.

Mastery of Skills

Unsupervised practice by students is strictly prohibited. Proper mastery of basic skills is required prior to progressing to more advanced skills that require more strength, control, height, and endurance, regardless of the level of current fitness or previous training.

New skills must be practiced and successfully executed at ground level with instructor approval before attempting them aerially. Students are strictly prohibited from attempting anything without proper instruction. Test outs may be required to move to the next level. Check with your instructor for more information.

This includes anything seen on social media, in another SkyDance Pole Fitness class, or at another aerial/pole studio. If you are interested in learning the skill, please notify an instructor. The instructor may evaluate the skill, determine the level of difficulty, and prepare to break it down for proper basic instruction as deemed appropriate. 

Equipment

Safety equipment is REQUIRED. Participants must use crash mats for any new inverted moves until cleared by the instructor.
     
Equipment should be used as intended and cared for properly. Equipment damage by students may result in replacement fees as determined by SkyDance Pole Fitness. This includes scratches from hand jewelry or metal accessories on clothing. 

ALCOHOL & DRUG CONSUMPTION

Alcohol and Drug consumption is strictly prohibited. Students and private party participants must not be under the influence of drugs or alcohol while training or participating in any activities. This includes prescription or over-the-counter medications that might alter the ability to focus or concentrate. No refunds issued for students or party participants asked not to participate.

Studio Etiquette

All Class Participants are required to go along with the general flow of the class and instruction. Uninstructed freestyle or practicing skills not being taught by the instructor, during class times, will not be tolerated, and you may be asked to leave. 

All students are asked to come to class wearing some form of deodorant or body odor minimizer. Additionally, students must not be wearing lotion or body oil on their skin. Pole becomes unsafe to practice when wearing lotions or body oils, and students may be asked to leave. No refunds issued for students or party participants asked not to participate.

All students must place their personal belongings in the designated locker space, to keep from tripping hazards due to clutter around the studio. 

No Drama

SkyDance Pole Fitness has a zero tolerance policy to drama. This includes negative talking regarding peers or instructors in the studio, student clicks, and negative energy. SkyDance Pole Fitness reserves the right to ask students to leave, and possibly terminate a students membership due to drama in any circumstance. 

If you don’t think you will be able to contribute to the positive energy in class, do not come to class. Students may be asked to leave class if their negative energy or attitude is contagious to other class mates, or distracting to the instructor.

No refunds issued for students or party participants asked not to participate. SkyDance Pole Fitness has a priority protect the uplifting community, and positive class sessions. 

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